Zendesk vs Zipchat

Zendesk is the more common of the two in our index: it runs on 4,667 websites against 8 for Zipchat, and 3 sites use both. Counts come from real scans, not vendor claims.

Zendesk: 4,667
Zipchat: 8

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

Indexed sites: 4,667
Share of Live chat: 55%

Well-known sites using it

All 4,667 sites

Zipchat

Zipchat is an AI chatbot for ecommerce, designed to boost sales by automating customer interactions and assisting with purchasing decisions.

Indexed sites: 8
Share of Live chat: 0%

Well-known sites using it

All 8 sites

Used together

3 sites run both Zendesk and Zipchat. That is 38% of the sites using Zipchat, the smaller of the two.

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Want to know which one a particular site uses? Look it up and see its whole stack, or compare two sites side by side.